Sialendoscopy & Parotidectomy Experiences Shared
After my visit to a local ENT doctor in New York, I felt very nervous. Research online brought me to your site, but I didn’t want to come to California. I’m so glad I did. The entire experience was calming. Your entire staff was so kind and helpful through the whole process. Meeting you in person gave me confidence that everything would be fine. You are a wonderful man and a great doctor. You get my vote for Man of the Year!
Thank you to OHNI for all you did!
I was so confident about his skills and knowledge of removing the stone that I chose him. This was the first real big surgery I’ve ever had, so I was super nervous.
Dr. Osborne and his staff are absolutely impeccable in their services, knowledge, compassionate and awesome!!! They make you feel Zen – the experience is like no other! Just the best!! A big plus, they’re all so beautiful too, inside & out!
Dr. Osborne and his staff were top notch from the beginning, through and post procedure care. He and his staff are very professional as well as personal and made me feel very comfortable through the entire process. I discovered OHNI through extensive research online. I could not have anticipated a better procedure result. Thanks for everything.
Staff and surgeons are all extremely knowledgeable and experienced, and instilled a ton of confidence in the lead up.
I couldn’t be happier with the experience and all the research I did to find the best really felt like it paid off. Really great experience from start to finish.
Anyway, your staff was excellent, professional in every way. I couldn’t be happier with the whole experience. Many Thanks!
I would like to thank Dr. Osborne and his staff for providing me with sensational results and excellent health care. I highly recommend Dr. Osborne to anyone else with a similar diagnosis. Thanks again!
What a dream come true. I did some research and called his office in Los Angeles. I was willing to make the trip for the consult, but I got an email from Noelia that Dr. Osborne was going to be in Orlando and would I be willing to come to Orlando. The rest was history. I came to L.A. His staff is excellent. Dr. Osborne has a great bedside manner and explained everything to me and my husband very thoroughly. I would recommend him with any problems.
There is no doubt that Dr. Osborne and his fabulous team were the right choice. I felt truly cared for. The universe sent me a gift and I am more than grateful! Dr. Osborne and Dr. Hamilton saved my smile.
Thank you
The following day I lucked out with an appointment with Dr. Osborne, who instantly prescribed me a steroid to relieve the awful pain. He carefully explained the issue and assured me it could be removed in a minimally invasive way. The following week I came in with virtually no pain, ready for surgery. The staff made me feel extremely at ease and my recovery was a breeze! Thank you! I’m forever grateful!”
The following day I lucked out with an appointment with Dr. Osborne, who instantly prescribed me a steroid to relieve the awful pain. He carefully explained the issue and assured me it could be removed in a minimally invasive way. The following week I came in with virtually no pain, ready for surgery. The staff made me feel extremely at ease and my recovery was a breeze! Thank you! I’m forever grateful!”
James, Thank you so much for making this experience a more cheerful one with your happy drugs! Many hugs to you! You’re the best!
Dr. Hamilton, Thank you for what you have done to improve my appearance. Your gentle approach made me feel at ease. I appreciate you taking your time. You did an amazing job! We are very happy we chose Osborne Head & Neck Institiute.”
Our research indicated Dr. Osborne was “the best” and our experience showed that to be true. We felt completely informed at each step of the way with no surprises. Dr. Osborne and Dr. Hamilton are personable and treat you like an old friend, not just like a number. No one likes having health issues, however, with doctors and staff like this, it really helps reduce your anxiety during the process.”
Dr. Osborne’s innovation together with his unsurpassed bedside manner is a demonstration of what medicine was meant to be and, as far as I’m concerned, he has set a new bar for the industry.
How fortunate I am to have found a doctor who is a true champion for his patients; one who is bound and determined to prove the “impossible” possible.
I can’t thank Dr. Osborne and his gracious, caring, top-notch team enough for what could have been a very difficult and high-risk experience but instead was an incredibly seamless and pain-free one.”
It is a great relief to have my conditions dealt with and not be worried about other potential outcomes in the future. My sincere gratitude and thanks to the entire OHNI staff!”
They make you feel like family and take great care to ensure you are comfortable and informed every step of the way. Felicia worked tirelessly to accommodate our schedule as we were flying into LA for the surgery. She was always accessible, professional and knowledgeable. I had a surgical procedure done by professionals who put me first as a patient and I’m truly grateful. If you didn’t guess by now, I give them my highest recommendation.”
Of course I didn’t know what exactly happened during the procedure because of the anesthesia but when I woke up and even after hours after I felt okay. They even texted my husband the night of the procedure to check on me. Everyone is great and I’m glad I went to see Dr. Osborne! I just hope their surgical facility can get accredited by Aetna. I’m sure you’ll have more patients if it were. Thank you!!!”
Met with Dr. Osborne and he said he could get it through mouth. Two weeks later, he did exactly that. The stone was huge, 1 cm in diameter. The pain and swelling are gone and I feel like a champ. I want to thank Dr. Osborne and his staff for their quick attention to my problem.
The staff has been very nice and professional. The doctor is laid back like he says he is, laid back but confident and that’s what a patient wants. Just want to thank everyone involved with my procedure and would not hesitate to recommend Dr. Osborne to anyone needing salivary stone removal. Thanks for everything.
P.S. An exemplary experience and pretty much painless!!!”
P.S. My nurse Vanessa was the nicest nurse I’ve ever met.”
It truly felt like I was family. The friendliness and kindness of the staff throughout the process made everything less scary. It was a blessing to find Dr. Osborne and Dr. Hamilton, which are experts in this type of surgery. One day after surgery and I have no pain and feel great. These doctors are my angels.”
I am so glad I flew the 2,500 miles from Miami to see you. You have performed a true miracle and have stopped decades of suffering.”
All staff was extremely informative, helpful, and kind. Besides the pain and soreness after the procedure, everything is first class and top notch at Osborne Head & Neck Institute. Thank you!”
From my first visit, everyone has been very friendly and made my surgery a breeze! I wish you all the best and if I ever need any care in the future, I’ll definitely come back here. Thanks again and I appreciate your help!”
The follow up care was the BEST. Terry and Tanitha called me after the surgery to make sure that I was feeling fine. I am blessed to have found this clinic and the staff. All of you are WONDERFUL!
Thank you all from the bottom of my heart for making me feel normal. Please come to Oklahoma and visit us. You are welcome to stay at our home anytime!”
My wife and I are senior leaders in nursing and hospital management. We know quality and world class medicine and service when we see it, and it’s here. Everyone cared about my needs as they spoke to me about my condition and plan.
Thank you all, Dr. Osborne, Dr. Hamilton, Noelia, Terry, Brandon, Vanessa, Tanitha, and others on your staff who I can’t remember by name. You have made a difference in my life and this I believe is the greatest gift we can offer anyone! “
I called the office in Los Angeles and I spoke with Noelia. She was so nice and kind to set me up an appointment to speak with Dr. Osborne. Dr. Osborne, Dr. Hamilton, and Noelia were very accommodating, warm, and kind when they came over to Chicago for their annual patient consults. After a couple of months that I’ve seen them, I went to Los Angeles for a sialendoscopy procedure. Dr. Osborne was able to treat and diagnose me right after the procedure was done. He explained to me thoroughly were the pain and swelling was coming from.
My decision to go to Los Angeles turned out to be the right choice. The pain and swelling on my face was gone. Dr. Osborne was very kind, caring, professional, and explained everything to me perfectly. Their staff members were courteous and very helpful. Noelia walked me through the process via phone and e-mail mostly. The anesthesiologist and the nurse, Brandon were both wonderful during the procedure.
I would highly recommend OHNI and I was lucky enough and blessed to have found them. Thank you Dr. Osborne!”
Dr. Osborne’s innovation together with his unsurpassed bedside manner is a demonstration of what medicine was meant to be and, as far as I’m concerned, he has set a new bar for the industry.
How fortunate I am to have found a doctor who is a true champion for his patients; one who is bound and determined to prove the “impossible” possible.
I can’t thank Dr. Osborne and his gracious, caring, top-notch team enough for what could have been a very difficult and high-risk experience but instead was an incredibly seamless and pain-free one.”
It truly felt like I was family. The friendliness and kindness of the staff throughout the process made everything less scary. It was a blessing to find Dr. Osborne and Dr. Hamilton, which are experts in this type of surgery. One day after surgery and I have no pain and feel great. These doctors are my angels.”
I never had any loss of movement. I consider that nothing short of miraculous considering what Las Vegas doctors had offered.
Glad to start life again healthy and smiling!“
When I visited Dr. Osborne, he said we could save the gland, and remove the stone. The surgery went great! I was feeling normal again in two weeks! I am so happy I found Dr. Osborne on the internet.”
Thank you so much Dr. Osborne for being such a kind and thoughtful man as well as a wonderful surgeon! As Joragners (France), it’s not always easy to deal with stuff happening in a new country, especially a surgery! We are blessed to have met you! Also, thanks to Dr. Nazarian!”
I would not have wanted anyone else to do my surgery. Hearing that it was a tricky surgery made me even more thankful that I was able to have it done here and still have motion in my face.
I am blessed and thankful for both Dr. Osborne and Dr. Hamilton.”
I am so happy and blessed I found Dr. Osborne. I’ll never be able to thank him enough. He truly is a great man and has a great staff.
Thank you and God Bless.”
He was very pleasant, factual and had a great staff. Every step of the way, they were very accommodating.”
I was very pleased with Dr. Osborne’s attention to details and explanation of the procedures, options, benefits, and possible consequences.“
It is refreshing to know that there are still organizations that function with such extreme professionalism and care. I wish that other medical teams ran as yours because you all are the exception and not the rule.
Thank you again for taking care of my parotid tumor and medical needs.”
OHNI’s reputation for the parotidectomy is very good, high success rate. Great operating staff. I would recommend.”
The common threads of peacefulness, friendliness, realness, skillfulness with the combined experience, unbeatable and unbelievable. But most of all if you are considering any procedure within this group’s skill-set you should look no further.
Use them if for no other reason than knowing that you could be part of a 100% success rate. It was absolutely amazing that after surgery one of my first questions was “Are we still at 100%” and Dr. Osborne replied “Yes”.”
I went onto the website and saw that Dr. Osborne and Dr. Hamilton had come up with a non-traditional way of removing stones from salivary glands, which is non-invasive. Dr. Osborne experience, realistic expectations, and innovative strategy made me more forward with the surgery.
Anyone having a stone should work with Dr. Osborne and the entire OHNI staff. I would highly recommend OHNI to others.”
After finding out about Osborne Head and Neck Institute I felt this was the place to go. I am so glad I came to see Dr. Osborne and Dr. Hamilton. They are wonderful as well as all the staff.
Thank you so much!”
I chose Drs. Osborne and Hamilton to be my surgeons because their professionalism during the consult exceeded which was evident on the practice’s website (which is of extreme high caliber). Their innovation as a team in a field which appears to suffer from a lack thereof.
There is no substitute for experience and creativity, plus nationally they appear to be in a class of their own with regard to these factors.
Thank you for a successful surgery and great outcome.”
Dr. Osborne explained the need for a scan and possible surgery. I was a little frightened of yet another surgery but mine went so well and with minimal anesthesia. I felt well-cared for by a top-notch team that works together well.
I specifically was grateful to the nursing staff and my anesthetist who found out I was diabetic, 4 days before surgery, the same time I did! She spoke to me personally and made sure I was safe and comfortable. As for Dr. Osborne I cannot praise him enough as a doctor, a professional and a person. He listens and hears what you say and treats you as an equal. He cares about your health but also your total well-being.
I would recommend him and his staff to everyone I know.”
The procedure took less than 2 hours and within 2 hours of recovery I was already feeling better. Within 6 hours I was eating solid food and within 3 days I was fully recovered. No pain!
Thanks to Dr. Osborne, Noelia and the entire staff at the Osborne Head and Neck Institute. Happy New Year!”
Just a note to thank you for the excellent care I received at your office.
I am delighted with the results from my surgery. No swelling and no pain – and the stones are gone!
Again, thank you for your care and professionalism.”
I chose Dr. Osborne and Dr Hamilton because I was convinced that they were a team that worked together and had a vast experience with the various situations and circumstances that were involved in removing a parotid tumor and leaving your face looking normal. I would recommend OHNI to anyone in a heartbeat.
I can’t express how satisfied, so joyful, I am with the results of my surgery. I just want to thank Dr. Osborne and Dr. Hamilton along with their wonderful staff their care.”
I looked for doctors in Tampa, FL but all recommend that my gland be removed my choice was to go to California it turned out to be the right choice. His staff treated me with respect their follow up phone calls were on time and explained everything to me. All my questions were answered and my prayers.
I would highly recommend OHNI to others seeking quality care.”
There wasn’t a doctor in the OC area that removed stones through the bottom of my mouth. When I came in to OHNI I was impressed above records. This office is a class act! I felt very secure in their hands. I would certainly recommend to OHNI and will report to my primary Dr. Feinberg and Dr. Storch of the great treatment that I received!”
If you are used to doctors with attitudes and complicated staff, then you are in for a complete change. This office offers a very personal approach, and listens to your concerns.
I would not settle for less!”
From the first image of Dr. Osborne welcoming me to the site, to the simple explications and graphic examples of the very unique minimal incision technique they’ve developed, to the fact that they specialize in this surgery and do many of them compared to other doctors, I was sold. From the initial consultation through the surgery prep, surgery and post op check the way a whole team involved.
I’ve never been attended to by so many personable, easy going and competent doctors. They spend lots of time with, aren’t rushed to see their next patient. If you are facing this kind of sensitive surgery, you can feel comfortable putting yourself in their care.”
Thank you Steve for calling to check on me the morning after surgery. I am truly blessed to have found OHNI.”
We initially met with Dr. Osborne. He thoroughly explained my condition, options and took the time to answer all of our questions, even those we did not know to ask. We appreciated his time, care, attention to detail and expertise. The office staff was friendly, attentive and helped us feel comfortable. Noelia is fabulous! She attended to every detail of my surgery and was always available to answer our question. Dr. Osborne and Dr. Hamilton performed my surgery. Their expertise and bedside manner is impeccable… the best I’ve ever experienced! They not only took good care of me, they also made my family comfortable and feel at ease. Laurie my anesthesiologist was wonderful. She is caring has a great sense of humor and ensured.
I had good sleep and sweet dreams during my surgery. Post op, Dr. Osborne and Dr. Hamilton ensured all of our questions were asked and answered. Their caring and attention to detail is unparalleled. Their staff and facilities are absolutely the best!!! I would recommend OHNI and Dr. Osborne and Dr. Hamilton without hesitation. I feel fortunate to have them as my doctors. They have changed my life for the better.
Thank you to everyone at OHNI for taking such good care of me.”
We initially met with Dr. Osborne. He thoroughly explained my condition, options and took the time to answer all of our questions, even those we did not know to ask. We appreciated his time, care, attention to detail and expertise. The office staff was friendly, attentive and helped us feel comfortable. Noelia is fabulous! She attended to every detail of my surgery and was always available to answer our question. Dr. Osborne and Dr. Hamilton performed my surgery. Their expertise and bedside manner is impeccable… the best I’ve ever experienced! They not only took good care of me, they also made my family comfortable and feel at ease. Laurie my anesthesiologist was wonderful. She is caring has a great sense of humor and ensured.
I had good sleep and sweet dreams during my surgery. Post op, Dr. Osborne and Dr. Hamilton ensured all of our questions were asked and answered. Their caring and attention to detail is unparalleled. Their staff and facilities are absolutely the best!!! I would recommend OHNI and Dr. Osborne and Dr. Hamilton without hesitation. I feel fortunate to have them as my doctors. They have changed my life for the better.
Thank you to everyone at OHNI for taking such good care of me.”
I was extremely afraid when I learned that I had to have a procedure that was not really an option. I am very pleased with the results.
The doctors and the entire staff were very pleasant and I would definitely recommend them.”
They made me feel content and relaxed. The staff expressed much compassion towards me. I liked the fact most that the operating room was private and discrete. It was as if I was the only case for the day. That was important to me because I felt like I had everyone’s attention and they focused on me.
I would recommend this facility to everyone.”
My first impression of Dr. Hamilton and Dr. Osborne was great. They both talked to me about surgery and gave me the option to have a reconstructive surgeon on hand for my parotidectomy.
Everybody I’ve talked to, including my primary care physician at Kaiser and my dentist, say it is the best job they have ever seen. Dr. Osborne and Dr. Hamilton, and their staff are so loving, caring, and down to earth; they made my whole experience very satisfying.
I am very grateful and extremely happy with my results. I will always recommend my friend, family, strangers, and everyone to stop looking and come directly to OHNI.
Thank you again for everything that you did.”
I decided to seek a second opinion because most physicians don’t perform this surgery often enough. I found Dr. Osborne while searching the internet and decided to have my surgery with him because he is the most qualified for this procedure.
Dr. Osborne and Dr. Hamilton have both been wonderful. I would absolutely recommend OHNI to others.
Thank you to all the staff also.”
I read about both procedures and Dr Osborne and also the confirmed with my local ENT about Dr Osborne and he assured me he was the BEST. I would absolutely recommend OHNI to others. Not only did the surgery go well but the care and attention by the all the staff was the best I have ever received, I give them A++. Thank you.”
I got the best experience possible. Both doctors are excellent and caring. Every step of the way, all of my questions were answered and I received any support I asked for. By the way, Dr. Hamilton does a great ponytail.”
After meeting the Doctors and the Staff I felt comfortable instantly. The procedure was quick and painless. I am very impressed with the operation at OHNI. I felt comfortable, safe, and everything worked out fine. All in all I give OHNI a 10 out of a 10. Thank you OHNI it was a pleasure to being your patient.”
I started to research the internet and came across OHNI, and my doctors in Houston also recommend after reading that I should have my surgery with Dr Osborne. The reason why I chose Dr. Osborne was because of his reputation, I would highly recommend OHNI to others. Dr Osborne was very good bedside manners and took his time explaining everything to me. Thank you OHNI.”
Unknown to me that salivary gland removal is rare. I was very lucky to find Dr. Osborne and had results better then I ever imagined. Dr. Osborne and his staff is great and wonderful. I highly recommend OHNI to others!”
I visited 3 different ENTs in San Diego and none of their procedures helped me. One finally referred me to Dr. Osborne.
I had already known about Dr. Osborne through online research, so when my ENT, Dr. Jeremiah Moes referred me, I already had a good sense that this was the right thing to do. No doctors perform the “basket” surgery in San Diego and no large teaching hospitals do either, so Dr. Osborne was my only choice, reinforced by my own doctor’s recommendation.
Dr. Osborne found several more stones than showed on the CT scan, so I am excited to rid myself of “all” these stones.”
I met Dr. Osborne and Dr. Hamilton for a consultation in Florida, my husband and I felt confident that both doctors where experienced for the procedure. I am glad I did some research and found OHNI.
I am very thankful with my surgery and I am able to smile, thank you Dr. Osborne and Dr. Hamilton for a perfect outcome. I would recommend OHNI.”
I met with them at a consultation in New York. They were very much easy to talk to, grounded, and they made me feel like I was the only patient they had. When I left I knew they were the ones for my surgery and made me feel at ease. Dr. Osborne and Dr. Hamilton were up to date with new technology and nerve monitoring which made me feel very comfortable, nerve damage was something I could not bear. They had all the right solutions.
When I arrived at their office in Los Angeles the office staff was great! They made me feel like I was the most important person in the whole building! I’d say my overall experience was very good, can’t complain. I must say their RN Stacy, took away whatever butterflies I may have had right before surgery. She made me feel great. My experience after surgery was great, they met my complete expectations. It’s been weeks after surgery and I have no pain, or nerve damage.
I feel like a million bucks! Dr. Osborne and Dr. Hamilton are two awesome surgeons! I would definitely recommend them!”
It was during the research I discovered OHNI (Osborne Head & Neck Institute) on line and had the privilege of meeting them in person in Orlando, Fl. It was well worth the three hour drive. Right away I felt a sense of genuine concern for the outcome of the surgery and that I wasn’t just the next patient, but that I was very special and they wanted the best for me. They had the experience necessary to ensure an optimal outcome performing more parotid surgeries than any of the surgeons I’d already interviewed combined!
They also provided the facial cosmetic surgery to prevent any asymmetry in the face. In addition, I was a prime candidate for the mini-lobular incision which they specialize in thus eliminating the standard 7 ” long scar that I was told I would need. I knew at that time, I wanted to go to Dr. Osborne and Dr. Hamilton for the procedure.
Noelia, the patient care coordinator, was helpful throughout the entire process, from the beginning and even weeks after the procedure when I still had questions. She never tired of my surmountable emails with questions and concerns. She was always there for me and even returned emails on weekends!! She was awesome.
After the surgery I was thrilled that I had all my facial muscles working and nerves intact and the cosmetic outcome allowed me to look the same on both sides of my face. I’m just 6 weeks post op today, and I know there is additional internal healing taking place, but I am ecstatic and so pleased with the results.
I highly recommend OHNI to perform your salivary gland tumor removal, do not research any more.
Thank you”
I definitely would recommend Dr Osborne and Dr Hamilton and the OHNI staff to others because of their expertise, professionalism and excellent customer service. Thank you very much!”
I remember every word he told us during the consultation, he took his time to answer all of our questions and tried to make me feel better. I am now 3 days post op and feel very well. My scar is minimal and probably won’t be visible soon. There was no damage to my facial nerve; I am very happy and pleased with my results. Dr. Hamilton is a plastic doctor who made sure that my face looked even better after surgery. He is an amazing Doctor. We (my family) are very thankful to Dr. Osborne, Dr. Hamilton, and the entire staff at the office for such an excellent care.
Everybody was very caring and very supportive. Thank you To Noelia who coordinated my life and answered all my questions with patience. I can’t believe that it’s over and I can continue with my life. These people are amazing they are doing such a great job! They are the best of the best! I have no doubt into recommending Dr. Osborne and Dr. Hamilton to anybody.
I wish people around the globe could have the experience that I had; these Doctors are well knowledge, caring, and treated me like a person. I feel privileged to have had amazing Doctors. Thank you!!!!”
I was a mess since learning of my Tumor. I wasn’t living; I was afraid, fearful my life was over. I just wanted to be normal and be able to live again, worry free! Dr. Osborne and Dr. Hamilton gave this to me, my life. I knew the moment I met with Dr. Osborne that he and he alone was my guy. He made me feel confident and strong! He reassured me and gave me a sense of calm and peace. He is very concerned for his patients.”
I would recommend family, friends, and anyone who needs an ENT. The staff is absolutely great from reception, staffing, Terry PA-C, Stephanie, Noelia, especially Laurie Hanna, and anyone else that I missed. Thank you all for all the kindness and care you’ve given me. I couldn’t ask for a better “Team”!”
The whole team is like family. Dr. Osborne and Dr. Hamilton did a phenomenal job, with no facial weakness and no paralysis, always having the aesthetic outcome in mind. They are highly talented surgeons who specialize in this type of surgery with extensive experience and skills. They are fully dedicated to the medical profession, with a warm, caring and compassionate personality. Laurie Hanna, the anesthesia provider, did her magic as well.
I was not sick after surgery, was alert and thrilled that I could go home the same day with no post op problems whatsoever. My family was being informed at all times of the progress and Dr. Osborne spoke to them before and after surgery. Laurie and Terry called to check on me later that day to let me know that Dr. Osborne will be available if I needed him.
Thank you, Dr. Osborne, Dr. Hamilton, Laurie, Terry, Noelia, Sarah, Xiomara, Alex and the rest of the staff for the great communication and the outstanding care. Dr. Osborne is exceptional and has all the time and patience in the world for his patients. He will answer all your questions and concerns and explain in detail the whole procedure.
Choosing Dr. Osborne, Dr. Hamilton and their amazing dream team for your head and neck surgery will be your best medical decision. Once you have had the royal treatment at the Osborne Head and Neck Institute, you don’t want to put foot in another practice. I had multiple surgical experiences in different countries, and I find that OHNI is the creme de la cremes of fine surgeons, medical office, care, dedication and compassion.
I am very grateful to OHNI and recommend these outstanding surgeons to everyone. And what’s wrong with taking a few days trip to Los Angeles, it’s beautiful and it’s worth it!!!”
I have had a small painless lump below my left ear for several years. After eight months of inconclusive ultra-sounds, biopsies, imaging, and conflicting advice from two different Otolaryngologists, I sent my medical records and tests results to Drs. Osborne & Hamilton for a third opinion.
On the telephone consults to discuss my case, Drs. Osborne & Hamilton were patient and kind, taking time to answer all questions. Their additional data and vastly superior personal experience as specialists with this rare condition enabled me to confidently make the final decision–to go ahead with a parotidectomy on November 2, 2010.
Although the tumor was in a challenging location (wrapped around many facial nerves) Dr. Osborne’s precision surgery was totally successful, with no permanent or even temporary damage to or paralysis of my facial nerves. And, thanks to Dr. Hamilton’s brilliant reconstructive surgery, I will not be left with the disfigurement or numerous side effects that can result from parotidectomies. In a few months’ time it will be difficult to believe the surgery ever happened.
Based on my extensive preliminary research and previous personal experience as a surgical patient (two brain surgeries, two lumbar artificial disc replacements, etc) I am convinced that Dr. Osborne and Dr. Hamilton’s professional ethics and standard of care–combined with their performance as an innovative surgical team–are absolutely the best available. I hope that other surgeons are learning from them, and that many other patients will have the fortune to be treated by them.
I will think of Dr. Osborne & Dr. Hamilton, and thank them with my first smile every day.”
Before even being seen by Dr. Osborne I was sent for an MRI to assess the extent and location of the parotid mass. Taking the MRI results with me, Dr. Osborne met with my wife and I for at least an hour reviewing the images and fully explained his recommended outpatient surgical intervention based on the MRI results. Dr. Hamilton then met with us and fully explained his surgical approach to minimize any scaring from the surgery. Dr. Osborne then sent us directly for a biopsy within an hour of reviewing the MRI results based on the rationale that we should both be fully informed of whether or not the mass may be cancerous prior to the surgery so that we could consider our treatment options before undergoing the parotidectomy. Dr. Osborne then called us with the biopsy results the day he received them.
By choosing to have the surgery completed by Drs. Osborne and Hamilton, the surgery was successfully completed on an outpatient basis (not inpatient), took only three hours (not six), was performed by fully trained ENT specialists (not residents in training), only the mass was removed (not my entire parotid gland) and the surgical incision limited to length of my ear (not down my neck). My wife and I are extremely impressed with the outcome of the surgery and the professionalism and personal concern of everyone associated with OHNI, especially Dr. Osborne and Dr. Hamilton. The evening of the surgery I received follow-up calls from Dr. Osborne and his staff and upon our return home, we even had a personalized card from both Dr. Osborne and Hamilton telling us what an honor it was for them to have me as a patient.”
I feel it was the best decision I ever made. I also want to mention Laurie, the nurse anesthetist, made herself available to me my entire stay if I had any questions. What a comfort. The entire staff and the doctors are very kind and caring. Great “bedside manner.”
Noelia – Thanks for all my answered questions.
Dr. Osborne and Dr. Hamilton, Laurie, and the entire staff; I believe you are a Godsend! I came here expecting great results – and the entire experience for me, met my expectations!
Thank you all so much!”
They explained how they approach the tumor removal and how important protecting my facial nerve was, with a better understanding of the process I scheduled surgery to fly out to Los Angeles.
Scheduling, forms, pre op to post op appointments went smoothly. Surgery it self went extremely quick and everyone was pleasant, helpful and caring. Thank you OHNI.”
After reading through the website I have to say that I felt more reassured than I felt after speaking with that first ENT specialist. The website provided so much more importantly on the extensive experience Dr Osborne has with parotidectomy. After my first consultation with Dr Osborne I knew I wanted him to be my surgeon, not only did he answer all my and my husbands questions, he was very compassionate and has a very comforting “bedside manner” in addition to how great Dr Osborne is everyone else I’ve dealt with at this practice has been equally wonderful and helpful with all of my questions.
I would definitely recommend OHNI to others. My experience has been so much better than I could ever have expected. Thank you OHNI.”
I decided to do my surgery with him because he is well experience and very professional. I had my surgery, no pain, it was the best decision I made. OHNI’s staff is very professional, friendly, and makes you feel very special. I truly recommend them! I give the entire staff A+.”
When I found Dr.Osborne’s web site, I immediately sent him my CAT’s scan. After speaking with him and his staff over the phone my worries and sleepless nights were over. Dr. Osborne took the time to answer all of my questions which were followed by a second phone call from my husband and going over every little detail he wanted to know. We both knew right away that Dr. Osborne is the one and 10 days later we flew to LA.
What seemed to be mission impossible for other doctors it was not the case for Dr. Osborne. My surgery was a quick and easy procedure for Dr.Osborne and Dr.Hamilton, and in less than an hour I was stone free. I have no doubt that they are the BEST at what they do, and I highly recommend them to anyone who needs this type of procedure.
My anesthesiologist Laurie could not be nicer. She called me prior surgery to explain everything I need it to know, she also handled my high blood pressure preexisting condition very professionally and made sure I was completely stable before I left the facility. During my entire stay at OHNI I was always surrounded by at least 2 nurses, Laurie was there for me most of the time and that made me feel very comfortable.
Dr. Osborne’s bedside manner, before and after the surgery, was exceptional. He is the most caring doctor I have ever met. He followed up with phone calls even days after the procedure. The entire staff is extremely nice and helpful. My experience with Noelia has been very pleasant and productive. Overall, this was the best medical experience I have ever had. I was even able to combine my trip with some pleasant activities like visiting Universal Studios on the next day of my surgery J. Recovery is fantastic.
Thank you very much Dr. Osborne and Dr. Hamilton! Your talent and dedication to your patients is one of a kind! Choosing you as my doctors was one of the best decisions I have ever made in my life.”
After sending my medical records with Dr. Osborne I was impressed with the honest straight forward open and knowledgeable discussion. I appreciated the kindness and caring that was expressed over the phone. I decided to have my surgery at Osborne Head and Neck institute. There was no wait. I arrived at 6:30am the day of surgery and was called right back by Stephanie who explained every detail that I needed to do with changing and what to put on and was very nice.
Steve and Dr. Hamilton were in the room where I laid on the gurney … they were making jokes and talking very comfortable for me. Everything was explained and Steve started the IV with no pain at all and then added the “fun juice” and I felt tingling and that’s all I know until I woke up. I remember Stephanie helping me get dressed and wheeling me to the car. My pre- operative appointment was exceptional.
Both Dr. Osborne and Dr. Hamilton spent time, explained everything, answered all of my questions. They were kind, caring, loving, honest, frank, very professional and with genuine care and feeling for me. Terry, Noelia and Anita were professional, kind, genuine and made me feel cared for, but most importantly the skill level and knowledge of all was clearly seen. The overall atmosphere of the office was excellent.
The post operative appointment I had no wait and went right in. Terry explained what she was doing and was kind and caring. Truly there is a unique atmosphere at Osborne Head and Neck Institute. One that shows priority to the patient’s outcome and well being, something that is not seen in most hospitals or doctors.
I would recommend this facility to all and would return here if needed. Thank you very much to all for your knowledge, care, kindness, skill, professionalism, laughs, help, assistance and overall goodness you showed to me.”
I would recommend this practice highly to anyone requiring head/neck surgery. Everyone spent a lot of time talking, explaining and answering questions. Best experience (if you have to have surgery).”
What I enjoyed most about OHNI was the professionalism and care I received from the entire staff. I would highly recommend OHNI to others, and to all new potential patients do it! You can only find this specialty in one place along with great service you really can’t go wrong. I absolutely can’t say enough about how smoothly and how reactive the staff at OHNI is catering to the comfort and safety of their patients. Dr. Hamilton and Dr. Osborne are some cool cats. Thanks for the card and care.”
After researching multiple options on and off the islands, OHNI seemed to be the obvious choice. After asking a series of questions gleaned from the OHNI website, I discovered that my HMO ENT performs partoidectomies about 3-4 times a year, following surgery one of his cases experienced total facial paralysis. I also spoke to a few physician friends who had the surgery at OHNI and they concurred that it was the ideal place. I absolutely agree that OHNI was the best option. I feel grateful I was able to travel to LA for a much less invasive procedure than available options in Hawaii and in other sites in California.
Noelia was quick to respond to every email inquiry and wonderfully warm and welcoming. The initial phone consult with Dr. Osborne put me at immediate ease. My subsequent office visit with Dr. Osborne and Dr. Hamilton were also exceptional. Each doctor explained the procedures thoroughly and patiently answered all of my questions providing me with confidence going into the surgery. Dr. Laura (Anesthesiologist) was in constant contact and accessible pre and post procedure. I loved the fact that after 4 hours of surgery, I was able to convalesce at a hotel instead of a hospital. To have onsite after care right in the hotel room on a week-end was an amazing treat! An added bonus, Dr. Hamilton is a foodie and knows all the ono places in the area! I highly recommend OHNI!”
On arrival here on OR day, I had nothing but faith and confidence and ease, and totally confirmed my perception of their professionalism, skill and excellent bedside manners.
I had a benign right parotid adenoma removed by Dr. Osborne after a meticulous dissection and an excellent plastic surgeon closure by Dr. Hamilton. Not to mention a caring and accommodating staff.
It’s been 3 years since the procedure and I had no complications whatsoever and I’m very happy with the end results and cosmetic outcome.
These docs rock and are the best in their field!”
The reason why I chose Dr Osborne was my surgeon is because he is the only surgeon that performs this surgery non-invasively.”
My experience was very good. Everyone was professional and friendly. Everything went as planned. I would highly recommend them and want to thank them for everything.”
I was confident that you would do your best. I know that you and your staff made special arrangements to make my surgery possible sooner. I appreciate the fact that you and your staff went out of your way to perform my surgery on a Sunday morning, a very special day. Since the first time I met you, you gave me hope and the confidence to continue fighting for my life.
It has been ten days since my surgery and I feel good. I also know that you are kind, compassionate, knowledgeable and professional human beings. My family and I would like to wish you a Merry Christmas and a Happy New Year. May God bless you and your family always.
Again, thank you for all your continued support.”
When we arrived for our appointment the day before surgery everything went exactly as planned. We had never been more confident in any two people. Drs. Osborne and Hamilton are both very particular and meticulous in their work. It seemed that nothing but the best would suffice. During surgery, updates were given to my husband, which were greatly appreciated. The surgery was performed without one complication. I was smiling symmetrically in the recovery room.
We want to thank you Dr. Osborne and Dr. Hamilton as well as each of your staff for a wonderful experience at a confusing and difficult time for us. We will forever remember your kindness and generosity, but mostly the smile you allowed me to maintain, to share with my husband, my children, and my friends.”
The reason I chose Dr Osborne as my surgeon is because he performs a mini invasive surgery. I am happy with my surgery and would highly recommend OHNI to others.”
My father suffered from the same problem and had the stones removed 15 years ago (he was 60). The procedure was major surgery that made a sizeable incision on the neck and removed the entire gland. He complained that he was disfigured and lost 50% of his salivary function. I searched for an alternative method to deal with. Several ENT doctors told me to do nothing and hope the glands never became infected. I discovered in my research that the European and Israelis had developed new medical technology to remove from inside the mouth with less or no gland damage.
One doctor in London agreed to treat me and then for reasons unclear to me, backed out. Another was discovered by my research at the University of Indiana (Bloomington), but he too backed out (stopped responding to my emails).
I was thrilled to find the Osborne Institute on line. The treatment was excellent and the website presentation both convincing and reassuring. I contacted the institute when I was in Ecuador. The help I received from all the support staff – particularly Noelia – was excellent. The surgery was a breeze. The team was professional and Dr. Osborne was clear, informative & confidence inspiring. I am very pleased! Thank you!”
I first saw Dr. Osborne on The Doctor’s Show and then did some research online about him. I would tell anyone that has parotid stones to see him, he is great!
Thank you Dr. Osborne”
I was seeing an ENT doctor for 3 years intermittently and he said he would not operate on a gland so sensitive to the facial nerves and I am absolutely glad he didn’t. The infection stopped for 2 years and then the infection reoccurred and the calcification bigger.
I did my research online and found parotid.net to find Dr. Osborne and Dr. Hamilton. I have run into a couple people that have had the parotid surgery by other surgeons and these people have encountered strange problems; sweating in the back of the neck, unsightly scars, and random numbness. A couple doctors said yes, but have only performed 1-2 parotid surgeries a year as compared to Dr. Osborne and Dr. Hamilton performing this exceptional surgery 3-4 times a week.
Dr. Osborne and Dr. Hamilton are amazing, the two of them side by side; one stopped me from being paralyzed and the other did the cosmetic reconstruction. After the surgery, I have perfect salivation and no paralysis. I did have numbness to right ear for1-2 months, that has since decreased and is minimal and getting better. My scar behind my ear is almost impossible to see, both sides of my face match perfectly, as the incision has healed.
Now I live a life with less fear, no antibiotics, it’s unsightly. I’m done with infection and got my life back. Dr. Osborne and Dr. Hamilton worked with me on the financial end as well. I would definitely be interested in talking with anyone researching this surgery, anyone interested in speaking with someone that is going through something similar signs, symptoms, questions and/or concerns.”
What had started out as a nightmare with an unexpected tumor with the thought I could be paralyzed after surgery (I was told this by other doctors) to I could also end up with a large scar.
It turned out that the scar is completely hidden and I am not paralyzed.
Dr. Osborne was very through and Dr. Hamilton was very through and professional as well and Dr. Hamilton has a keen eye for facial symmetry and balance – so if Dr. Hamilton suggests anything, It is very wise to listen to him, he is very gifted – as is Dr. Osborne in removing a very large tumor.”
After my initial meeting Dr Osborne and some of his staff, I knew this was the only arena I would allow myself to undergo the necessary surgical procedure, removal of a left deep lobe parotid mass. The following words and phrases reflect the feelings, thoughts and first impressions which my husband (also a physician) and I share. CARING, KIND, PROFESSIONAL, PROFECTIONIST, PATIENT, UTMOST INTEGRITY, STERILE, FOLLOW-UP, CALM, CONFIDENT, AND AT EASE.
This office is rare in its treatment of their patients and families, as well as their excellently trained office and medical staff. I am healing beautifully thanks to the techniques and talent of the Osborne institute. Thank you.”
As I was from another state I called Noelia & she was very kind & asked me to send my records, scans & face pictures so Drs. Hamilton & Osborne could review them. Dr. Osborne called me for my phone consultation & explained my options at length. I was immediately assured of his skill set, experience & concern for my end result. Several weeks later I arrived in L.A. & had an appointment where Dr. Osborne examined me, again explained the procedure & complications & answered all my questions thoroughly. He is a professional through & through. He was kind & reassuring. He really is a nice guy & I was truly impressed. There is no one I would feel more comfortable doing this surgery. Next I met with Dr. Hamilton who explained the reconstruction details. Again, kind, thorough, funny, & very impressive. This is a profound endearment as I am a physician as well.
The next day I was very easily anesthetized & awake with no complications several hours later. All had gone as planned.
I could not be more pleased. The doctors & staff were so nice & comforting, the docs are real heroes.
Thank you so much.”
Both of you have wonderful bedside manners that makes a world of difference when someone like me comes in afraid. Keep up the good work! Thank you once again.”
What I like most about OHNI is the personal service and the excellent in doctor’s ability. I would highly recommend OHNI to others. I chose the best surgeon for this complicated surgery. Thank you OHNI.”
It is apparent that there has been a lot of thought in how the employees approach patient care. I was over impressed from the time I made my appointment, to the time I came in the office, to the time I scheduled surgery. The office staffs are incredible. Dr. Osborne took the time to explain what he was going to do and what I would expect after surgery. Lastly, I had an anxiety attack after surgery and Dr. Hamilton stood by my side until I calmed down, this is a class act operation. I would absolutely, unequivocally recommend OHNI!”
After meeting with Dr. Osborne and Dr. Hamilton they both explained to me that their procedure was minimally invasive. The staff is very friendly and caring; I would highly recommend the Doctors to anyone seeking surgery. They are my answered prayers, take care and God Bless.”
This caused me to have intermittent pain in the gland. The original ENT wanted to remove the gland as a permanent solution if it did not get better.
I did not want to remove the gland. I went on the internet to find an alternative solution and I found Dr. Osborne and Dr. Hamilton’s website. It was one of the first sites to come up.
I read the testimonials and decided to have a consultation with Dr. Osborne and Hamilton. They did a great job explaining to me what was going on.
I feel this procedure was a great success. They were very innovative in coming up wit ha solution. I also understand more about what was causing the issue.
I am very pleased with the results. Thank you!
P.S.: Everyone, including the staff, was very friendly and accommodating.”
Although I found Dr. Osborne on the internet his credentials and expertise were quickly and easily verifiable. I knew right away he was our man. What I didn’t expect was his extremely compassionate deeply dedicated demeanor – that hadn’t been our experience before.
Everyone else at OHNI were like family – especially Dr. Hamilton, Laurie, Noelia. They all made a very difficult experience bearable – they gave us hope.
As a parent, I wish it had been me – not my son. But the next best thing was coming to Dr. Osborne. I can’t adequately express the extent of our gratitude.”
Dr. Hamilton did a great job on my incision; it hardly even looks like I had surgery. Also, Dr. Osborne took such good care of my face, that even after a removal of a tumor from my parotid gland, I can smile and there is no facial paralysis what so ever. Laurie was the best anesthesiologist- very skilled and incredibly caring. Noelia their surgical coordinator was helpful and friendly. I don’t regret having my surgery done at OHNI. I know that I made the right decision.”
I liked what Dr. Osborne was doing to get rid of the stones. This new method made sense to me, after I met Dr. Osborne I was sure that I came to the right place. I would definitely recommend OHNI to others. In, fact I am going to write Dr. Borrowdale at Loyola and let him know how well the procedure went. I am sure he would be interested in knowing I was able to find a physician that could help me out. Thank you OHNI.”
They were kind and gracious with me, answering all of my questions and making sure I understood everything that was taking place. Their experience and competence put me at ease. Less than a week after my surgery, my face and neck is almost back to normal. Many thanks!”
From the first appointment I had with him to my post operative visits, I only have positive comments and growing respect. The team’s thoroughness and bed side manner are the best I’ve seen and I feel like I am their most important patient.
I’m beyond relieved to have found this team and I am forever grateful that they fixed my problem! Thank you!!!”
Once I was able to speak with Dr. Osborne, I felt he was very capable, supportive, and competent in his specialty. Both Dr. Osborne and Dr. Hamilton are sincere and very talented.
Overall, I was surprised that both Dr. Osborne and Dr. Hamilton could remove such a large mass from both sides of my face and still manage to make the incision small, just like they explained, as well as ensure that the space where the mass once was, was not and empty gap.
As Dr. Osborne and Dr. Hamilton were highly recommended to me, I would indeed do the same to my family and friends.”
I had a unique dynamic to consider. My husband is a local and visible physician. He works out of a hospital where people travel from other countries to receive care! We are in the NYC area and it is safe to say that we hold a ring with keys to just about all the best medical care. I am grateful. So, in good faith I really tried to convince myself that there was no need to travel 3000 miles for surgery. With due diligence I visited/interviewed several local surgeons all with known experience (and relative success). All quite nice and professionally distinguished. Still, I couldn’t dismiss the fact that this is 2010 and there had to be a technique that would not leave my face disfigured or worse. Anybody who knows me would agree that I am pretty “low glamour” but such scarring seemed excessive.
Tooling around on the web, I discovered Dr. Osborne’s website where he described doing several hundred such surgeries each year. This was about 10x more than any other Dr. I interacted with. There is no match for experience and his results certainly prove that. An additional “bonus” was that he and Dr. Hamilton, a plastic surgeon, work alongside one and other. When Dr. O has completed the surgery, Dr. Hamilton begins the plastic surgery. Together (sans Medical Residents), they see the surgery through from beginning to end. I made e-mail contact with Noelia who is Service Coordinator Extraordinare! No need to limit oneself geographically as she really does (really, truly) all the leg work. Just as she said, Dr. O called us for a phone consult where he impressed both my husband and I with his willingness to listen and answer what must be very routine questions :).
Initially well meaning friends and family gave me a lot of “push back” for going across the country to have surgery by somebody I never met. I understand how it seems almost bizarre. Well, by the surgery date we were practically old friends since I made so many phone calls to the office in advance! Plus, the staff spent three hours entertaining our questions and concerns the day before the surgery (that had all been answered before!). All to say that I am one week post a major surgery and you would have to really hunt to see a scar behind my ear. Thankfully, I have no facial nerve damage, either.
Their standards of excellence should serve as a medical model everywhere. I rarely endorse doctors because there is too much potential for harm. However, our family is now OHNI fans forever! If nothing else, take the leap and make the phone call to request the free (and it really is free) phone consult. Information is powerful and you won’t regret doing the research.”
After meeting Dr. Osborne and Dr. Hamilton I knew I made the right choice for sure. They are both extremely friendly and personable. They took a lot of time explaining my situation and how the outcome would be achieved. I went into surgery and before I knew it I was done and I have had no pain or problems of any sort.
Thank you to Dr. Osborne and Dr. Hamilton. I highly recommend having any procedure done by these wonderful people.”
The scheduling process was great! And I like the idea of dealing directly with the doctors. My advice to other potential patients is to do the research there is a difference in procedures. Thank you Dr. Osborne, Dr. Hamilton and the entire staff at OHNI for taking such good care of me. The patience and professionalism of the entire staff has been outstanding with much appreciation.”
There is no doubt the entire staff believes in what they do. Dr. Osborne and Dr. Hamilton were extremely personable and professional. They were able to address all of my care and concerns not to mention personal conversation to help relieve stress and anxiety. We appreciate Steve, Terry and the entire staff. Thank you OHNI.”
I now realize that meeting the both of you, your staff and having the parotidectomy in LA is one of the best decisions and results I have ever experienced.
I hope that I can recommend your talents to someone else who faces the same situation to alleviate their apprehension and receive excellent care.”
The reason I chose Dr. Osborne was because he seemed the most qualified and I trusted him the most. I learned about OHNI through Internet search that my sister was doing for me. Thank you OHNI.”
Dr. Osborne and Dr. Hamilton proved to be the best at what they do. They provide the patient a realistic outcome and do their best to exceed expectations. In my case they did! I am confident they will continue to help others. I highly recommend OHNI. Thank you.”
I have the upmost confidence, respect and admiration for the entire staff. They were very knowledgeable and caring. My procedure was very stress free and the first without nausea ever. I expect a full recovery with little to no scaring. It was a pleasure to meet such personable and caring physicians.
I will recommend them highly to anyone requiring surgery. Thank to Stephanie, Thu, Laurie, especially Noelia, Dr. Hamilton, and Dr. Osborne.”
He was very knowledgeable and took the time to answer all my questions. Then by accident I met some one who knew him! And knew about all the time he and spend on researching. That helped me even more to choose Dr. Osborne as my surgeon. I would recommend OHNI to others for sure!! Thank you OHNI.”
I did a lot of research before making my decision on OHNI and I found nobody who was as capable and experienced as both Dr. Hamilton and Dr. Osborne. I would recommend family and friends to have surgery with them.
Thank you OHNI for all your help and support.”
I am so glad a waited to find the right surgical team to perform my parotidectomy. I highly recommend them to anyone who has developed a tumor in their parotid gland. They are Beverly Hills’ finest surgeons! Highly skilled, professional, compassionate and patient. Today, I feel amazing and am forever grateful for the OHNI team.
Thank you!”
After my second surgery I was determined there was still a tumor in my face. My surgeon was recommending radiation on the right side of my face. I did not agree with this as a solution to my problem, so I started looking for an alternative. I saw this webpage.
It just felt right. I met with Dr. Osborne and Dr. Hamilton in Orlando, and was certain they were the best surgeons for me.
They are fantastic!
Very thankful I searched and found them!”
These doctors have exceeded all my expectations on every front. I was very relieved after our initial visit, the surgery went off without a hitch and the recovery has been easy. I highly recommend these doctors for anyone with parotid gland issues. They are light years ahead of anyone else in their specialty! We really appreciate everything they have done for us. Thank you so much.”
When we talked about possible nerve damage he began telling me that any significant damage was not acceptable. My other surgeon was kind of matter of fact and said it was not only possible but probable. Dr. Osborne and Dr. Hamilton took their time and did a great job. I have a fully functioning gland and no nerve damage. Better than new. I would highly recommend OHNI to anyone who cares about the results of their surgery and demands the best! If you don’t care, then anyone will do.
From the patient’s wife:
Dr. Osborne and Dr. Hamilton are so informative and put my husband’s health as #1 priority no matter what. I appreciate their care, knowledge, and gentle nature. We felt very at home and well taken care of by all the staff.
May God bless you in your practice. We are proud of you.”
I was extremely afraid when I learned that I had to have a procedure that was not really an option. I am very pleased with the results.
The doctors and the entire staff were very pleasant and I would definitely recommend them.”
We initially met with Dr. Osborne. He thoroughly explained my condition, options and took the time to answer all of our questions, even those we did not know to ask. We appreciated his time, care, attention to detail and expertise. The office staff was friendly, attentive and helped us feel comfortable. Noelia is fabulous! She attended to every detail of my surgery and was always available to answer our question. Dr. Osborne and Dr. Hamilton performed my surgery. Their expertise and bedside manner is impeccable… the best I’ve ever experienced! They not only took good care of me, they also made my family comfortable and feel at ease. Laurie my anesthesiologist was wonderful. She is caring has a great sense of humor and ensured.
I had good sleep and sweet dreams during my surgery. Post op, Dr. Osborne and Dr. Hamilton ensured all of our questions were asked and answered. Their caring and attention to detail is unparalleled. Their staff and facilities are absolutely the best!!! I would recommend OHNI and Dr. Osborne and Dr. Hamilton without hesitation. I feel fortunate to have them as my doctors. They have changed my life for the better.
Thank you to everyone at OHNI for taking such good care of me.”
Thank you Steve for calling to check on me the morning after surgery. I am truly blessed to have found OHNI.”
From the first image of Dr. Osborne welcoming me to the site, to the simple explications and graphic examples of the very unique minimal incision technique they’ve developed, to the fact that they specialize in this surgery and do many of them compared to other doctors, I was sold. From the initial consultation through the surgery prep, surgery and post op check the way a whole team involved.
I’ve never been attended to by so many personable, easy going and competent doctors. They spend lots of time with, aren’t rushed to see their next patient. If you are facing this kind of sensitive surgery, you can feel comfortable putting yourself in their care.”
If you are used to doctors with attitudes and complicated staff, then you are in for a complete change. This office offers a very personal approach, and listens to your concerns.
I would not settle for less!”
I knew my search for the right doctor would have to expand past my own state. I wanted a doctor who knew in depth every aspect of my surgery & dealt with parotidectomies on a higher bases. I went online & read over many sites, but parotid.net was the most resourceful. It even had an animation of my surgery. I was truly amazed, although what was impressive is that Dr. Osborne’s explanation of the surgery was just as detailed & he even discussed my nerves & how they would be monitored.
I flew in for my actual consultation with Dr. Osborne and Dr. Hamilton & felt the whole visit was very informative & detailed. They went over every aspect step by step. Both the doctors knew what they were talking about, which gave me the comfort to proceed with my surgery. The outcome was great; my scar is not even visible. They did an excellent job & I must say their office staff was very hospitable. I am definitely going to recommend them to anyone in need!”
There wasn’t a doctor in the OC area that removed stones through the bottom of my mouth. When I came in to OHNI I was impressed above records. This office is a class act! I felt very secure in their hands. I would certainly recommend to OHNI and will report to my primary Dr. Feinberg and Dr. Storch of the great treatment that I received!”
I looked for doctors in Tampa, FL but all recommend that my gland be removed my choice was to go to California it turned out to be the right choice. His staff treated me with respect their follow up phone calls were on time and explained everything to me. All my questions were answered and my prayers.
I would highly recommend OHNI to others seeking quality care.”
I chose Dr. Osborne and Dr Hamilton because I was convinced that they were a team that worked together and had a vast experience with the various situations and circumstances that were involved in removing a parotid tumor and leaving your face looking normal. I would recommend OHNI to anyone in a heartbeat.
I can’t express how satisfied, so joyful, I am with the results of my surgery. I just want to thank Dr. Osborne and Dr. Hamilton along with their wonderful staff their care.”
Just a note to thank you for the excellent care I received at your office.
I am delighted with the results from my surgery. No swelling and no pain – and the stones are gone!
Again, thank you for your care and professionalism.”
The procedure took less than 2 hours and within 2 hours of recovery I was already feeling better. Within 6 hours I was eating solid food and within 3 days I was fully recovered. No pain!
Thanks to Dr. Osborne, Noelia and the entire staff at the Osborne Head and Neck Institute. Happy New Year!”
Dr. Osborne explained the need for a scan and possible surgery. I was a little frightened of yet another surgery but mine went so well and with minimal anesthesia. I felt well-cared for by a top-notch team that works together well.
I specifically was grateful to the nursing staff and my anesthetist who found out I was diabetic, 4 days before surgery, the same time I did! She spoke to me personally and made sure I was safe and comfortable. As for Dr. Osborne I cannot praise him enough as a doctor, a professional and a person. He listens and hears what you say and treats you as an equal. He cares about your health but also your total well-being.
I would recommend him and his staff to everyone I know.”
The reason I chose Dr. Osborne was for their expertise, experience, professionalism, integrity and compassion. I would absolutely recommend others to OHNI. My sincerest gratitude for all that you’ve done for me. Thank you very much for the exceptional care, professionalism and compassion you’ve rendered.”
I just completed oral surgery on my submandibular gland and two stones were removed successfully. The office was very attentive and the doctor spent a lot of time explaining and answering questions. I’m very happy with the experience.”
Dr. Osborne was my second opinion. The surgery went very well I am very happy, I had mild swelling after surgery but overall great experience. Thank you.”
I chose Drs. Osborne and Hamilton to be my surgeons because their professionalism during the consult exceeded which was evident on the practice’s website (which is of extreme high caliber). Their innovation asa team in a field which appears to suffer from a lack thereof.
There is no substitute for experience and creativity, plus nationally they appear to be in a class of their own with regard to these factors.
Thank you for a successful surgery and great outcome.”
Dr. Osborne and Dr. Hamilton were very much suggested and once I had met with them, they were both more than accommodating. The staff was excellent and made the process quite exceptional. I already have recommended family and friends to the Osborne Head and Neck Institute.”
Dr. Osborne was SUPER in his care of my surgery, face, and in taking the tube out Saturday am. Dr. Hamilton did a GREAT job in making my would be ‘dent’ and face look normal again. Terry was so nice to make sure I was OK & follow-up afterwards. Noelia and other gals were so very efficient and kind. I’m really trying not to over-do it here, but I’m just being honest from my heart. Just in case any of you don’t realize how important you are – YOU ARE!! God gave you all individual abilities to carefully care for those who come to you. I can never repay you all, but I know HE can, and I seriously will pray that He will bless you back, and show His love for you. You were a very important ‘chapter’ in my life (short, but sweet). God bless you all good!”
As neither of these was an option to me, I searched the internet and found Dr. Osborne’s website. I loved the fact that Dr. Osborne was a man his word. He told me he would get the stone out and he did. Please don’t think that I’m exaggerating when I say Dr. Osborne has changed my life forever, because he did. Dr. Osborne is definitely Top Doc in my book.”
During my meeting with Dr. Osborne he showed to be knowledgeable and thorough. I felt at ease and trusted him to remove the stone and leave me to have an easy recovery.”
Dr. Osborne is wonderful; I am not in any pain or discomfort. I have fully recovered and back to normal life, I am able to eat without having my face swell. I would recommend Dr. Osborne 100% to anyone needing surgery. It was worth traveling from Washington State to California. Thank you Dr. Osborne.”
I wasn’t willing to risk the surgery without knowing. So after extensive research, I found OHNI on the internet. I immediately called the office, and the assistants were very helpful and informative. I set up an appointment and scheduled surgery – not the invasive debilitating surgery I had been told was my only option, but the new microsurgery techniques used by OHNI. I was back to work within a week, with no obvious signs except the new lack of stress from worrying about my health.
I truly believe Dr. Osborne saved my ability to speak and move my face.”
The careful planning of their practice and staff is evident at every stage.
I thank them for the professional care and the compassionate delivery of same.”
I chose Dr. Osborne because the physicians in Alaska do not offer non-invasive. The scheduling process was pleasant, what I enjoyed the most was the follow up email reminders from the staff. The staff is very professional, and friendly. I would highly recommend OHNI to others.”
Before and after the procedure I received phone calls to make sure everything was okay, which was comforting to keep in contact.
The anesthetist and all those involved demonstrated the utmost concern and it was appreciated.”
Based on my research OHNI doctors in Los Angles are the best for head and neck problems. Christine and Noelia were very helpful and friendly when I was communicating with them while still in Honolulu. I am doing well after surgery and very grateful for everything. I would recommend OHNI to friends and families for surgery or any ENT needs.”
Thank you Dr. Osborne.”
I am fully satisfied with the end result of my operation.
I highly recommend both of them to my family, relatives and colleagues without hesitation when they need head or neck procedures.”
The one oral surgeon told me he could cut it out but had only performed the procedure 10 times. This was not someone I wanted to send my child to. So I decided to start searching the internet. I found Dr. Osborne!
The procedure went great! We were thrilled with the results!”
Thank you very much. Dr. Osborne is the number one doctor in this field. I thank again all of Dr. Osborne’s office staff.”
I am very happy to have chosen Dr. Osborne.”
When I look in the mirror the lump between my jaw is gone. My face looks normal once again. No paralysis, no Frey’s syndrome, no discernible scar, and little discomfort.”
My whole experience with OHNI was flawless from beginning to end, great medical care, and excellent customer service. I would definitely recommend others to OHNI especially because I had such a great experience. My entire experience was beyond what I expected. Everyone was exceptionally nice, including all the medical staff and office staff. Dr. Osborne did what others were not able to do and it took him 15 minutes. I will forever be grateful to OHNI; they get 11 out of 10 from me! Thank you OHNI.”
Dr. Osborne is a great physician and has an amazing staff. My procedure couldn’t have gone smoother.”
The reason I chose Dr. Osborne was because he had the best experience and comfort level after meeting doctors in Houston, TX. The physicians and staff were very informative, courteous and I felt they were treating me like they would their own family or friends.
I would highly recommend OHNI to others, Thank you for taking care of us so well!”
Surgery day was easy and they made me feel comfortable and confident, and unlike my previous experience with doctors both Dr. Osborne and Dr. Hamilton actually talked with me and made me feel like we had contact, not just a 10 minute quiz on my medical condition. It’s something I didn’t know I missed in medical care until having this outstanding experience. Thank you so much to everyone at OHNI.”
Both Dr. Osborne and Dr. Hamilton were the most caring and amazing doctors. I am so thankful and grateful that I had the surgery with them.”
The day of my pre op visit everyone was helpful and lovely as well. I felt uber cared for and that my well being was their primary concern in all aspects. Just had my surgery 6 days ago and healing very quickly. I felt comfortable and that this scary and very serious operation would go well and it did! I would highly recommend OHNI to others.”
After my research, various consultations with Canadian surgeons, and discussions about my case with Dr. Osborne, I concluded that it was in my overall best interest to have the surgical procedure performed at the Osborne Head and Neck Institute in Los Angeles, California. I paid for the surgery out of my own pocket.
The doctors and staff at the Osborne Head and Neck Institute were very professional, skilled, empathetic, highly qualified, and very understanding of my situation. I had an excellent surgical outcome; there were no facial deformities, as well as no paralysis and no damage to facial nerves. A few months after surgery, I am pleased to report that I have no noticeable scarring – in spite of the fact that my tumor was quite large and the procedure was rather complex. Each and every day I am noticing that my surgical site continues to recover very well.
All of these factors are a testament to the experience, skill, and expertise of Dr. Osborne, Dr. Hamilton, and the entire surgical and customer care team at the Osborne Institute. I encourage everyone who is facing a similar problem to read the Osborne Head and Neck Institute’s website carefully and to follow up with a consultation. Needless to say, I am very pleased with my decision.”
The scheduling process was very good, professional and Christine Owens has been very comprehensive and helpful through the entire process, what I liked most about OHNI was our conversation and consultation that I had with Dr. Osborne via telephone. I would highly recommend OHNI to others. The surgery went very well. Thank you Dr. Osborne.”
I wanted the ENT that other ENTs would go to for the procedure, the absolute most specialized person. I read all about Dr. Osborne and Dr. Hamilton, and all of the testimonials, etc. I also checked to see if they were in network with my insurance. All looked good. Of course my family and friends suggested that I try to find someone just as competent closer to home. I looked all over the state of Texas and continued to look outside of Texas. Still, nothing sounded as great as OHNI. I schedule a phone consultation with Dr. Osborne. My decision was made. I had found my doctors.
I found out that not everything was considered in network with my insurance, as a graduate student I don’t exactly make a lot of money. People really questions this, and I had to explain that the cost is still worth it if you consider the alternative.
I am so happy that I made this decision. I just felt like I was in the most capable hands after meeting everyone at OHNI. Fortunately, I did not suffer any nerve damage, but I think it says a lot about everyone working with OHNI for me to have that level of comfort and respect. Surgery is probably never going to be fun, but they made it a very comfortable experience. I would like to thank everyone that helped out with the scheduling to the surgery. I feel like I’ve spoken with Noelia 100 times and she was always very responsive and helpful. Laurie made the best anesthesia cocktail because I didn’t feel nauseous at all. She and Stephanie really helped me to feel very comfortable before the surgery.
Of course, I would like to give a million thanks to the surgeons. I was going to be scared regardless of where I was. However, you really helped me relax and I knew all would work out.
Thank you so much for taking the time to make me feel like a priority and not just a patient in room 3. You did amazing jobs and I will always be grateful.”
You always read “testimonials” on websites with a grain of salt. The testimonial about OHNI staff, in my opinion were spot on you’ll not receive better care of professionalism elsewhere. I want to thank the whole staff for excellent care and actually a wonderful experience. Thank you OHNI.”
Immediately after surgery the pain was gone! I have been most impressed by the expertise, and by how friendly everyone is in the office.
Thank you Dr. Osborne.”
Not once was I dissuaded from my initial assessment. Lisa Duarte was a patient and concise liaison in assisting me with the stuff I needed to do on my end. It was a pleasure to meet her for the first time. The day before surgery, Terry, the PA made sure I knew each step of the process before, during and after the procedure, as did Steve the anesthetist. Stephanie, the nurse who took pictures and cut off the bandages was kind and professional. Anita and Rose were always attentive on the phone. Dr. Osborne and Dr. Hamilton absolutely get it right from beginning to end.”
The staff is very friendly and very informative; the scheduling process was fast and easy. What I liked best about my surgery is that I do not have any scars. I would highly recommend OHNI to others.
Thank you Dr. Osborne.”
Dr. Osborne and his staff are very friendly, great service, and fantastic people. I would highly recommend OHNI to family and friend’s this is by far the best class of medical treatment I have received. Each staff member was outstanding. I would not be hesitant about anything that I had to have done at this facility.
Thank you Dr. Osborne.”
Once in LA every interaction I had with both Dr. Osborne and Dr. Hamilton reassured me that I had chosen the right doctors. The answered all questions I had and were very available to me both before and after the procedure. Additionally, all of the office staff, nurses, and the anesthesiologist were excellent. I always felt I was in good hands. I am 100% satisfied with my decision to have Dr. Osborne and Dr. Hamilton do my surgery. I would recommend them to anyone.”
He came in very worried and concerned about the tumor, since he had waited a very long time, but Dr. Osborne took his time and put him at ease in making his decision to have surgery. His post-operative appearance was just wonderful.
He would definitely not think twice about recommending Dr. Osborne to friends and family.”
Dr. Hamilton shares many of the same attributes, as we found him quite engaging, interested and highly competent. The day of the surgery all of the staff could not have been more friendly and helpful. Steve called the day before and he was very kind with also a good sense of humor. The staff was all extremely professional, competent, friendly and caring. Dr. Osborne spent considerable time after surgery talking to my wife and mother. He helps people feel at ease. I am very appreciative of the care I have received.”
My experience on my day of surgery was great! Steve my anesthesiologist was amazing. We talked a week before surgery and he put my mind to rest on several matters. My pre-op appointment with Dr. Osborne and Dr. Hamilton assured me I had found the best. As you can tell I have nothing but glowing accolades for these doctors and the entire staff. I am very grateful to everyone at OHNI and would say if you want the best come here to OHNI, by the way the tumor was benign and the healing already looks great. I am forever grateful for these two doctors. May God continue to bless everyone here at OHNI and their families.”
The arrangements were made and I traveled over 2000 miles for the surgery.
I was scared to death. The doctors seemed too good to be true, but they are perfect! They were able to remove the tumor and one day later I am extremely happy with the results. They are my life saviors.
I also must mention the staff they have all been so kind and helpful. Noelia always took my calls, Laurie the anesthesiologist was so sweet. She called and spent over an hour speaking with me prior to the surgery. Terry was also wonderful answering all my questions.
I feel I owe them so much. They are my true heroes. I would highly recommend the OHNI group.”
I would definitely recommend OHNI to others. Dr. Osborne and the staff, I would like to thank you for all you’ve done for me, thank you for making me feel comfortable and taking the time to explain to me all my options. I’ve had a plenty of surgeries but this office is top notch.”
I wrote a letter to Dr. Osborne’s office in April, and received a phone call from Noelia his surgical coordinator, shortly after. She then set up a phone consultation, so I could speak with Dr. Osborne. He was a very kind gentleman, and extremely detailed in explaining the procedure to me. I knew he was the right doctor that I would need, he put me at ease.
I feel blessed to have come across such a great doctor and office. They were very helpful I appreciate them all very much. I would certainly recommend Dr. Osborne to anyone in need of head and neck surgery, he’s fantastic. I look great you can’t even tell I had surgery. God bless!
Dr. Osborne and Dr. Hamilton, you are the best in the head and neck game. I praise and thank god in tears of joy for your help. I love you and your staff so much.”
I am positive that I made the right decision, and it was definitely worth the trip to have the best doctors for the job.
Thanks again.”
Right away after meeting and talking with other doctors my heart kept telling me to go with Dr. Osborne, so that’s exactly what I did! I went back to discuss the procedure and meet with Dr. Hamilton. After meeting Dr. Hamilton I just felt that much more comfortable and that much surer they were the right doctors for me. I’m so happy I followed my heart and truly feel that it was a blessing to find Dr.Osborne and to have him and Dr.Hamilton as my doctors! Thank you Dr.Osborne & Dr.Hamilton for making me feel so comfortable and doing the best job you could do! Well if you are reading this, then you came to the right place, make your appointment and after meeting with Dr.Osborne you will know exactly what I mean!”
I liked Dr. Osborne from the moment I met him, he was direct, honest and provided much more information in his answers than any of the other physicians had given me in the past. His professionalism was exceptional.
Another factor that helped me make my decision was the presence of Dr. Hamilton during the entirety of the surgery. The prior physicians had not mentioned the possibility of an indentation nor treatment for it.
I found Dr. Osborne through a coworker who went on Google and found the website, she gave me Dr. Osborne’s information immediately. I have to say, I was impressed with the website, I found it excellent, and very informative.
It’s been almost two years since my surgery and you can’t even tell I had anything done. I feel great, I am very pleased with the results.”
I knew I had to make a decision, and I am so happy that I heard about Dr. Osborne because he did such a great job with my face and I will be forever grateful for his expertise and caring, not only has he done wonders for my physical appearance but also for my emotional well being which is equally important.”
After battling with insurance for a year and not being able to find a qualified doctor in my area I decided to trust my gut and go “Out of Network” and have OHNI remove my Tumor. I knew they were the best surgeon to operate on me. They were kind, professional, and explained everything to me perfectly. Their staff members are courteous and very helpful. Noelia walked me through the process via email until I arrived to Los Angeles. The Anaesthesiologist was wonderful as well.
I would highly recommend OHNI and feel blessed to have found them. Thank you Dr. Osborne.”
Dr. Osborne and Dr. Hamilton not only listened to me and understood my situation both medically and otherwise, but they were confident in their skills and experience such that I knew they could get the tumor out without paralyzing my face or injuring me permanently or disfiguring me. I am terribly vain, and I wanted to look better after surgery! The Doctors have done the impossible they removed over ten tumors which were entangled in my nerves, and I am moving my face and look better than ever!
The pain that controlled and ruined my every waking moment (and most times, sleep was impossible) is GONE! Dr. Osborne and Dr. Hamilton are more than just excellent surgeons. They are such wonderfully caring, cool, and excellent individuals. They really do make the world a better place, and I love them and their staff.
Thank you all for my new Life!”
Dr. Osborne said on his website that he could remove the very large stones without removing the gland. No one I talked to in New York was willing or able to do that. I would definitely referral to OHNI the surgery went really well.”
One of the things that made a big difference was how both Dr. Hamilton and Dr. Osborne took their time and actually explained to me in detail what would happen. They gave me full details of risks and complications. It just made all the difference in the world to me. I would recommend both Dr. Osborne and Dr. Hamilton to anyone. I never knew needing to have surgery would turn out to be a wonderful experience.
The Osborne Head and Neck Institute is a professional and family – like atmosphere.”
Before I came to you, I had seen six physicians and after each visit I postponed this surgery. I was not comfortable to proceed with this surgery, until I met you guys. All the apprehension disappeared and I was ready! I loved your website – both the design and content were comprehensive!
I would like to express my gratitude to the entire staff. Dr. Osborne was a very very warm and comforting at a time when I was extremely anxious!”
The day after my surgery, I visited two museums (MOCA and Disney Concert Hall); a church designed by Raphael Moneo and went to the L.A. Philharmonic Orchestra in the evening!! In addition, the next day, the Getty Center!!
It was amazing that I could do all of this and tour mansions of the Hollywood stars all within two days after surgery! This proves the skills of the doctors are marvelous!!
I wasn’t sure if I should come to the states (to Dr. Osborne) or not, since I could have the operation in Japan. But I’m very happy I did it because here, they operated on me so that I would not have Frey’s Syndrome and I would have less scarring. Not only am I very satisfied with their work but also, the hospitality of all the staff was a big comfort to me.
For someone who has come from a different country, it counts a lot! For my husband and me too!
Thank you again, and hope to keep in touch.”
I would highly recommend OHNI to others. Thank you OHNI.
Good personalities and absolutely great skills.
They are the top doctors in ENT.”
After finding out about Osborne Head and Neck Institute I felt this was the place to go. I am so glad I came to see Dr. Osborne and Dr. Hamilton. They are wonderful as well as all the staff.
Thank you so much!”
I went onto the website and saw that Dr. Osborne and Dr. Hamilton had come up with a non-traditional way of removing stones from salivary glands, which is non-invasive. Dr. Osborne experience, realistic expectations, and innovative strategy made me more forward with the surgery.
Anyone having a stone should work with Dr. Osborne and the entire OHNI staff. I would highly recommend OHNI to others.”
The common threads of peacefulness, friendliness, realness, skillfulness with the combined experience, unbeatable and unbelievable. But most of all if you are considering any procedure within this group’s skill-set you should look no further.
Use them if for no other reason than knowing that you could be part of a 100% success rate. It was absolutely amazing that after surgery one of my first questions was “Are we still at 100%” and Dr. Osborne replied “Yes”.
Thanks again.”
When they reappeared and I asked my GP he said it was not thyroid, and that I should see Dr. Osborne for a second opinion. Dr. Osborne and Dr. Hamilton made me feel confident that everything would be taken care.
I do appreciate everything that they have done, I am very happy with my results.”
I was diagnosed with a parotid tumor seven years ago and my first doctor could not give me any information that made me comfortable, so I persevered and got a second opinion. The second doctor recommended I have the parotid tumor removed and so I did my own research on the internet and found Dr. Osborne and Dr. Hamilton.
When I first spoke to Dr. Osborne on the phone, everything was thoroughly explained to me. I really felt like he took his time and all the time I needed to be completely informed. I decided to schedule the surgery with Dr. Osborne and Dr. Hamilton because I felt the confidence they had in their specialties.
Along with the confidence and great communication, the Osborne Head and Neck Institute staff gave me a wonderful experience; comforting with a smooth operating team, bringing together an amazing experience.
What was said to me by Dr. Osborne and Dr. Hamilton was done. I had a great surgery and recovered quickly. I truly felt that I was in the best hands possible.
I would recommend my family, friends, and anyone that needed the same, if not similar procedure to Dr. Osborne and Dr. Hamilton.”
Just a few lines to thank you for the wonderful care you all gave me during my surgical ordeal. You know how scared I was and you all tried to put me at ease.
I’m healing well and look younger also!!
What more could I ask! Mrs. Field’s Cookies are on their way if you haven’t already gotten them.
Thanks again, I wish you the merriest of holidays.”
The day of my surgery I was completely peaceful. Steve, the anaesthetist is a gem! He was kind, calm, and thorough and I woke up without any issues. I felt great (for just having surgery)! Best of all, my surgery was a success! Thank you to Lisa for answering all of my questions via email and phone. Thank you Stephanie for taking great care of me after surgery: escorting me back to my hotel and getting me snacks and water. Thank you anyone else I forgot (hydrocodone). I would highly recommend this group to anyone in need. Believe me, I will spread the word. Your professionalism and kindness is superb.”
I selected these physicians based on their experience and expertise. The procedure was explained to me in advance. Surgery was performed as an outpatient. Recovery was quicker than expected. One month after the surgery any remaining scar; very small to begin with, has all but disappeared.
I returned to my practice within one week. Neither my clients nor others in my office knew I had surgery unless I brought it to their attention.”
Like many people who have never heard of this surgery, I thought I would have to live with a stone in my submandibular salivary duct because I was told by two doctors that the only treatment was a radical surgery for stone removal that was risky and would leave me physically scarred. Their solution was that I would just have to live with it and make sure I always had a prescription of antibiotics with me for occasional infections caused by flare-ups created by the stone’s movement. They basically gave me no hope. And they did not know where to send me nor were they interested in trying to find out.
My quality of life felt radically altered as I constantly feared another shift of the stone. Only a few weeks elapsed from the time I found the OHNI on the internet, traveled to California, and returned to Colorado, less than one day after surgery. The stone is gone, there is no pain, and I am comfortable with the knowledge that Dr. Osborne and his staff are still at my disposal if ever needed again. I would recommend this surgery and this team to anyone.”
The reason I chose Dr. Osborne as my surgeon was because he has a caring way with everything and he explained everything to me, I knew at that point he was the doctor for me. I would absolutely recommend OHNI to others. Thank you for all who work at OHNI my blessings to all.”
My ENT in Newport Beach did some research online for me and came across OHNI; he knew Dr. Osborne was the man for me. I would highly recommend Dr. Osborne to others. I am very happy with the surgery. Thank you Dr. Osborne.”
They took their time and made sure that I was alright after the surgery. The anesthesiologist was also very caring and checked on me before and after surgery. They all made my first-time surgery experience stress-free and comfortable. I’m feeling great now and I am forever thankful for their excellent care. They are heaven-sent! I highly recommend Dr. Osborne Head and Neck Institute to anyone requiring their expertise.”
I began to search the web and heard a lot of positive feedback about Dr. Osborne. I heard a lot of great things about Dr. Osborne; he also made me feel comfortable and seemed very confident about his ability to do the surgery. I highly recommend Dr. Osborne to others; I am very happy with the outcome of the surgery and glad that I chose to do it at OHNI.”
He never hesitated in answering all y questions. He was very caring, compassionate and never intimidating. My surgery experience with Dr. Osborne, Dr. Hamilton and the staff was truly first class. Having everything done at their facility was very low stress for me.
Their care was personal; I never felt part of a production line. To other patients reading this, this is the best place; do not consider going anywhere else. Dr. Osborne knows his job and he does it right.”
They treated me like I was their own kid, honestly. Although the decision to come down here was also hard on my mom, I am now positive that she knows she made the best decision for me as her son, and I love her for that. On behalf of me and my family I want thank everyone here at the office as well as everyone who participated in the surgery for everything they have done, there is no way I would recommend any other place. This place is THE BEST.”
What I liked most about OHNI was personnel always available, and website is excellent and full of information. Dr. Osborne personally came to see me in my hotel room for my post op and that was excellent, the anaesthesiologist Steve gave me a follow up call and that was unexpected but excellent. The experience was great! I have already referred patients to OHNI. Thank you.”
Nurse Anesthetist, Laurie contacted me right before and described to me, the whole process which made me even more comfortable. Surgery was very comfortable with minimal discomfort. Dr. Osborne and Dr. Hamilton are excellent surgeons and I would highly recommend them to anyone that may need their help.”
I felt very comfortable to do the surgery here. Thank God everything it went perfectly well. No pain after surgery and I was able to go home that same day. I was more than satisfied to be able to eat and drink that same night. Thank you Dr. Osborne and staff.”
I would absolutely recommend everyone to OHNI, OHNI has been absolutely wonderful. My parents and I are very happy with how everything went. Thank y’all so much! You all are amazing and took such good care of me. Everyone at OHNI is super kind and courteous. You are the best doctor/surgery experience I’ve ever had! Thank you!”
I came across OHNI after doing a search online. Dr. Osborne’s assessment made sense, he listened to me and answered all my questions and did not try to dismiss them, and most importantly he read the CT scan himself. Dr. Osborne told me that I had a stone in my gland not my duct and I didn’t need to have my gland removed. I would highly recommend Dr. Osborne to anyone! I am impressed at the good relationship amongst everyone at OHNI, the level of communication and the kindness and sense of humor. Thank you Dr. Osborne.”
Dr. Osborne, in particular, has a wonderfully warm, compassionate and loving way about him. From the minute I met him, I felt confident that I was in good hands and would be able to overcome this medical challenge. It’s much easier when you can trust your doctor and know that his decisions and recommendations are correct. It’s never easy to have your health compromised, but the staff and Dr. Osborne, especially have enabled me to get back on track quickly. With the right support system, anything is possible.”
Please pass my gratitude on to all the wonderful people at OHNI, especially Dr. Osborne, Laurie, the O.R. nurses and Noelia. I really do “love them.”
For approximately 7-8 years I was experiencing small calcium stones in my Wharton’s duct resulting in severe infection, pain and discharge from the opening of the duct, (under the tongue). I was completely and utterly at my wits end. I went to a local General Practitioner who referred me to an ENT and when that did not work I went to another ENT.
I tried topical ointments, antibiotics, etc. I actually became masterful at ‘milking the gland’, (submandibular) and extracting the developing stones. Finally after seeing the same ENT for 5-6 years he became frustrated and told me the only way I was going to cure the problem was to extract the gland.
I went on an extensive quest to find other treatments for my issue and more times than one I came across Dr. Osborne’s name; Dr. Osborne was performing a procedure called ‘sialendoscopy’ which is a noninvasive removal of the stones. I was on the phone immediately and called his office. Even if I lived hours away I still would have been at his door step as soon as time permitted.
After a few visits I went into surgery on 10/16/2009. Approximately 1 hour later it was all said and done, a success, no incision and several stones extracted from the duct resulting in a clear passage in the duct- finally!!!
The entire staff at Osborne Head and Neck were spectacular; Noelia coordinated all aspects of my procedure prior to the surgery with no hiccups, I was contacted by the anesthesiologist Laurie H. the night before and the staff were highly professional and friendly the day of the surgery. One thing that particularly thrilled me about my procedure was the fact that it was performed at Dr. Osborne’s office rather than go to an external facility.
Dr. Osborne, (and his staff) made it a point to make me feel comfortable, was not rushed, (I know he has to be majorly busy) and took the time to answer all of my questions.
I am stone free, no reoccurrences in 17 months and if it happens again I will be back in a heartbeat to see Dr. Osborne. In actual fact Dr. Osborne’s exact words to me after a follow up was, “I hope I am in still in practice when you come back”, that was encouraging!”
In recovery I woke up alert and happy, took a self-portrait photo and texted my daughter. The surgery went very well, my CT didn’t look the same as the actual tumor, and this raised the complexity of my care. If I had this done on the east coast I would have facial paralysis. Dr. Osborne and Dr. Hamilton ensured this did not happen, my follow up was excellent. The staff and anesthesia called to check in after surgery. I felt great, I was able to eat and sleep with no discomfort. Thank you Dr. Osborne and his staff for an excellent job.”
Dr. Osborne and Dr. Hamilton were very much suggested and once I had met with them, they were both more than accommodating. The staff was excellent and made the process quite exceptional. I already have recommended family and friends to the Osborne Head and Neck Institute.”
Dr. Osborne’s team is very nice and amazing surgery team. I was very impressed when I received a call from the anesthesiologist for a follow up call. Dr. Osborne is very nice and informative; overall I had a great experience! I would definitely recommend Dr. Osborne to others. Thank you so much!”
I knew I could find someone who could help me. Thank GOD I found OHNI, both doctors listen to me and gave me options.
Dr. Osborne and Dr. Hamilton have a wonderful success rate, they told me they work together as a team. They were very nice, outgoing, caring. I am very happy I came to Los Angeles, I want everyone to come to them. Loving staff too.
I finally found Dr. Osborne and his incredible staff; he was immediately able to assess and diagnose – he performed surgery. Dealing submandibular gland stones and then did some repair surgery on my gland. I am very happy and satisfied with my surgery, I am very thankful I found Dr. Osborne and his amazing staff. I would recommend OHNI to my family and friends.”
I chose Dr. Osborne because of the minimally invasive procedure and that Dr. Hamilton would also attend the surgery. I definitely would recommend OHNI to others. The staff and doctors were wonderful and very attentive to my needs. Thank you OHNI.”
When I discovered my parotid tumor with my local ENT, I became concerned to hear the most doctors only do parotid surgery 1-3 times a year. I started doing research for a specialist. I found Dr. Osborne’s website. I had a consultation and right away knew he was the ONE to do my surgery. His experience and expertise with parotid tumors put me at ease. Also, the fact that he had no permanent facial nerve damage with his patients and that I would not have a ‘dent’ on the side of my cheek after surgery were important. Both Dr. Osborne and Dr. Hamilton gave me confidence and reassured me.
All went well after surgery, my recovery was easy and right away I could smile and blink my eyes! My face is symmetrical and no pain. I would highly recommend this team of doctors! Thank you for everything and letting me keep my smile! Thank you for working so hard to specialize in head and neck surgery so patients have the best outcome.”
I visited three different ENTs in San Diego and none of their procedures helped me. One finally referred me to Dr. Osborne. I had already known about Dr. Osborne through online research, so when my ENT, Dr. Jeremiah Moes referred me, I already had a good sense that this was the right thing to do. No doctors perform the “basket” surgery in San Diego and no large teaching hospitals do either, so Dr. Osborne was my only choice, reinforced by my own doctor’s recommendation.
Dr. Osborne found several more stones that showed on the CT scan, so I am excited to rid myself of “all” these stones.”
The reason why I chose Dr. Osborne is because he is extremely accredited from the research I had done and he was very nice and understanding about my diagnosis. I am more than pleased with the care I received at OHNI. I would not go any other route.”
The phone consultation was brief and to the point. The paperwork was mailed to my home and the surgery was scheduled in a timely manner. I was always able to reach the personnel with follow up questions. Dr. Osborne and Steve were pleasant in appearance, manner and professional. I believe the surgery went as planned. The follow up visits were quick and it was a nice experience. I wish ENT doctors with Dr. Osborne’s experience were located in my area. Thank you for your services.”
I have shared my experience with all my friends and co-workers. I have expressed the entire process was amazing and very personal. You have a gift and God bless your hands and your talent. Thank you OHNI.”
And they did. My surgery was better than I could have ever dreamed. I’m still having a hard time realizing the smile on my face is real. They may have only done what was humanly possible, but I believe God blessed them with skills beyond most men.
They also have a wonderful energy that is carried throughout the entire office staff.”
I was elated to know that you would personally be performing the procedure. I had all the confidence that I was dealing with the best of the best!!! I will most definitely refer others to you. You exhibit such compassion towards your patients and that goes along away. You are greatly appreciated. May god continue to bless all your endeavors!”
Dr. Hamilton was also great when we came back the day after surgery. He explained how to take care of the scar, and I know I will be very careful about being in the sun now! He made another great recommendation to visit the Getty Center, and that is where my fiancé proposed to me!
I feel very confident that I made the right decision to trust Dr. Osborne and Dr. Hamilton for my surgery. They are definitely the best doctors for the job! Both doctors were kind, understanding, patient, and made me feel at ease with the procedure. I am really happy with the results.”
Dr. Osborne is a mastermind in removing stones and saving my gland. I would HIGHLY recommend Dr. Osborne and his team. Dr. Osborne is definitely a true talent and his confidence and knowledge is unbelievably reassuring. Thank you.”
My wife was concerned for my health and well being, she did internet searches and came across the Osborne Head & Neck Institute website, in October 2008. I had read a lot about parotid gland tumors and their risks. Once I read the information on his website I began to feel more confident about getting surgery.
I contacted Dr. Osborne, and once I spoke with him, he gave me the confidence that I would finally be able to through with my surgery. I put my faith in the in the Lord Jesus and put myself in the hands of capable people. I am confident that the lord looked over my operation. The capable and talented surgeons, with the team they have, demonstrated my wife and I such care and compassion beyond expectation. You have gone the extra mile and I am grateful to you.
Thank you, I know the outcome will be good health and a further nudge to pay attention to my overall health and well being.”
My tumor, which was the size of a golf ball, was removed completely without any nerve damage whatsoever! The incision is only a few inches, and is unlikely to leave any scaring. They are tremendously warm and have a terrific team. They explained everything about my condition and the treatment in detail that I could understand fully. I would absolutely recommend both doctors and the team at OHNI to anyone who is in need of an ENT or plastic surgeon. Especially, if they have a parotid tumor!”
They really showed me that they care greatly about their work and the success of each surgery. Once at their facility, I found that the care and compassion extended through the entire staff from start to finish. It has only been a few weeks since my surgery and I have experienced no complications and no real pain to speak of.
The results of the surgery are all I could have asked for. In my opinion, Dr. Osborne and Dr. Hamilton are tops in their field and really show compassion for each case. They spend the time and effort to make you feel very comfortable throughout the entire process. Thank you Dr. Osborne and Dr. Hamilton and your amazing staff for everything that you have done.”
With Dr. Osborne performing this type of surgery day in and day out, I felt he/staff would be the most qualified to handle my situation- I was right! I would absolutely recommend these guys! I am completely impressed and satisfied with Dr. Osborne, his staff, and the results of my surgery.”
The staff was very professional and caring when it came to requesting about the insurance. It was very comfortable throughout the entire process. Thank you to Dr. Osborne, Steve K., and the staff at OHNI for the pleasant experience.”
It was a tough decision to leave the NYC metro area for the procedure but given the circumstances it was the right choice for me and I would do it all over again if I was faced with this situation. Dr. Hamilton was wonderful as well and I can’t rave about the staff enough. This experience went above and beyond my expectations. I am truly grateful and appreciative for OHNI’s doctors and staff. Thank you I can’t truly cover how great this experience has been for me but at huge thank you! I am so glad I found Dr. Osborne, Dr. Hamilton and staff. I look forward to a healthy pain free life going forward. Again thank you! I highly recommend OHNI to others.”
Once I met Dr. Osborne, Dr. Hamilton and their staff, I quickly realized their passion is to make every patient feel like their top priority. All of my fears were put to rest. I feel like I made the best choice by coming to OHNI.”
The staff was great, also. I can truly say that God has placed some of His angels here on earth. Meeting Drs. Osborne and Hamilton and their staff confirms it. Thank you all so much for making my upcoming college graduation an event I can now look forward to, without worrying about an unsightly tumor. You will forever remain in my prayers and my heart.”
I arrived there for my surgery from Indiana and was welcomed to a very warm atmosphere. Dr. Osborne, his associate doctors, and staff were all just very courteous and very professional. I knew it was something you do not find in every office but was happy to have come across it at his office. The kindness and wonderful work that Dr. Osborne and Dr. Hamilton did for my parotid tumor was just so wonderful that I came to them again shortly after to have my thyroidectomy surgery with them. Of course I was welcomed with such warmness again I just felt at home.
Throughout my surgeries I have had fantastic results. You cannot even tell I had a parotidectomy, and although I am still healing from my thyroidectomy, I notice very minor scaring from the thyroidectomy. I was just in the hands of great doctors who knew how to handle my individual case. I am thankful and have been recommending them!”
After meeting with Dr. Osborne and Dr. Hamilton in New York I knew they were the ones to perform my surgery. I felt that they were two kind men that would be able to the job! I would highly recommend OHNI to everyone. I flew in from Massachusetts to have my surgery done by the BEST and they are the best. Dr. Osborne’s staff was wonderful to me, even when I had my meltdown in the office the day before the surgery. I told my husband that I couldn’t do it and I was going to jump on the nest plane home! Dr. Osborne’s staff is wonderful and your anaesthesiologist was perfect. Everyone is very kind and caring. Thank you for helping me, I fell in love with both doctors. You truly are the best!”
I had doctor after doctor telling me to have my submandibular gland taken out. I didn’t want a scar plus risk having nerves in my face cut. Laurie took the time to make sure I had the right anesthesia. Terry was reassuring, to calm my nerves. Yolanda was there when I woke, she was very kind and helpful.
Thank you for being exceptional doctors. It was worth the trip. God Bless you all, you are all God send. Thank you being one of the extremely few performing the sialendoscopy in the United States.”
I am very happy that I decided to go with Dr. Osborne and Dr. Hamilton. Now that the procedure is done I cannot believe that I put it off so long due to the fear I had of the procedure and also due to all the side effects and risks that could have happened in the hands of very competent and confident doctors, such as Dr. Osborne and Dr. Hamilton these risks and fears were minimised. They have been very sensitive towards my feelings and my concerns. This experience of my bi-lateral superficial parotidectomy was made as pleasant as it possibly can be. Dr. Osborne and Dr. Hamilton have really touched our lives and left very lasting impressions. We are very thankful to them.”
The care and concern expressed by all staff members was great! I would recommend OHNI to others, they are caring, and tell any potential new patients is “If you are experiencing problems, consult with Dr. Osborne” OHNI is committed and caring group of professionals. Thank you Dr. Osborne.”
The ENT ordered a CT scan of my neck, confirming the presence of the stone in a right salivary gland. He said that the gland “had to come out” and told me that I would need to be in the hospital overnight and miss four days of work! I started to wonder if I had other options for the treatment of salivary duct stones since I knew that kidney Stones could often be treated without surgery.
I ran an internet search and found Dr. Osborne. His resume sounded impressive and I made an appointment. He explained to me that the stone could be removed endoscopic with an 85% chance of success. He was very thorough in explaining the risks, benefits, and alternatives. While my insurance did not cover the procedure; I considered endoscopic stone removal to be well worth the expense.
I scheduled that procedure, which went very well. I could easily have gone back to work the next day. Dr. Osborne and the staff were very attentive and caring. I am now 4 months post-op and doing well. I have good saliva production from that gland, no scar on my neck, and no missed days of work to recover.
I am at risk of developing a stone in the salivary gland on the left side and would not hesitate to have Dr. Osborne remove that stone if it becomes necessary.”
Using the internet as a search medium, we found Dr. Osborne. After some additional research to make sure of who we were dealing with, we made the commitment to come to California.
Having lived the surgery, I can say the experience, the people, the expertise, the caring, EVERYTHING exceeded my expectations.
In essence, it could not have been better!”
I was not satisfied with the way things where going and did not believe I was getting the best possible care for my condition. The fact, later confirmed that the minimally invasive technique was never discussed or brought to my attention by the doctors. When the surgeon was unable to schedule me for surgery I began to research on the internet for the latest technology available, and bingo!
I came across Osborne Head and Neck and the team, I immediately contacted the office and transferred all my medical records to OHNI, at the same time I started to research the doctors credentials and testimonials of patients, I was amazed of all the great testimonials from patients and how happy they were after surgery. I knew I found the right doctors for my surgery.
Today is one day after my surgery and I have recovered all my facial functions. Thank God for Dr. Osborne, Dr. Hamilton, and their staff for all that they have done for me. I leave today having no doubt that I made the right decision and received the best quality care possible.”
The whole staff was incredible, and I have never experienced the level of professionalism, information and family feeling. They took so many precautions with the things that were important to me.
I want to thank you all so much for everything. You have to be the best available.”
Before my surgery strangers would stare at the large lump in my cheek. Now, no one would guess I ever had a tumor because there is not even a discernable scar. Dr. Osborne and Dr. Hamilton are exceptionally gifted surgeons who combine their skills with a level of professionalism and care that is extremely rare in the medical field today.
My admiration is boundless. I also want to acknowledge patient care coordinator, Noelia, who made every aspect of this journey go smoothly. I may not have been the easiest patient, surgically or otherwise, but I am the most grateful.”
Now, it is generally accepted that much of the healing process is directly related to the confidence one has in his/her medical team. As such, I cannot speak highly enough of the professionalism, caring, assuring and thoroughness of Dr. Osborne and Dr. Hamilton. They explained everything about my condition and the surgery needed to relieve it. I trusted them completely, and I was right!
I underwent a very complex but successful procedure by Dr. Osborne and Dr. Hamilton in removing the tumor on Tuesday August 11th, 2009 at the Osborne Head and Neck Institute in Los Angeles, CA, USA.
Thank you, Dr. Osborne and Dr. Hamilton! And thank your highly professional and compassionate team: anesthesiologist Laurie Hanna, Nurse Stacey, Surgery Coordinator Noelia, and all others in the practice.
I feel nothing but gratitude to them and their great support team and would not hesitate to recommend them to anyone who seeks their services.”
I wanted someone with experience, a better approach, who did the surgery on a weekly basis. When I came across this website I was truly impressed, and contacted the office. When Noelia returned my call, I felt like a huge weight was suddenly lifted off of my shoulders, honestly!
My whole experience here has been fantastic; I have no bad side effects. Dr. Osborne and Dr. Hamilton are my SAVIORS!
Thank you very much!”
This was my 4th opinion, I had met with several doctors in the Orlando area and none of them were offering an alternative that was satisfying to me. They pretty much said to take antibiotics and live with the discomfort that I was having.
I wasn’t going to take no for an answer, so I went online and searched for parotid surgery. The website came up immediately and was so informative and engaging. I looked at the testimonials, the before and after photos and knew I needed to meet with Dr. Osborne and Dr. Hamilton. Our initial meeting took place in Orlando, FL and was all that I could have hoped for.
The doctors were very professional and made me feel comfortable from the moment I met them. Most of all, I felt like they heard what I was going through and offered a solution, the removal of both my parotid glands. I had discussed this option with other physicians, but no one had been willing to operate because they thought it was too risky.
After my meeting with Dr. Osborne and Dr. Hamilton, I was in contact with Noelia and she was so helpful, she provided me with a list of hotels, tips on how to plan my trip to Los Angeles; she worked the doctors’ schedule around mine and made it all happen. She was available by email, phone and even text message.
My surgery went great, I feel good, I look good, and all I can say is thank you for an excellent work and continued care. Dr. Osborne followed up with me when I got back home, and even months after my surgery. I am thankful to have found them.”
Everything I needed to know about the surgery and what was to be expected was laid out on the website. The key reason I went ahead with him was the experience in the particular surgery and it was minimally invasive. He explained everything and Dr. Hamilton kept my face intact! So far, quite satisfied and very little pain!”
He was such a God-send, I can’t even explain it. He gave me hope and a new outlook on my condition. And what’s more, is the procedure was flawless. I couldn’t have dreamed of a better experience. I am only sorry I didn’t come to see Dr. Osborne sooner.
Thank you, Dr. Osborne, for giving me back my face! And thank you to Dr. Hamilton for making it look so good!”
I was quite nervous about the potential for facial paralysis and lack of smoothness and natural appearance after surgery. In all I had about 5 consults and ended up selecting Dr. Osborne and Dr. Hamilton due to their obvious level of expertise.
I’m a pretty tough customer and was very impressed by the doctors and their entire staff which is rare for me. I can highly recommend.”
I was looking for someone with excellent experience, smaller incision, less scaring, less damage to my tissue, and innovative plastic surgeon techniques and is exactly what I found at OHNI. I would recommend others to OHNI. Thank you for winning not only on your behalf but on mine as well.”
Before I came to you, I had seen 6 physicians and after each visit I postponed this surgery. I was not comfortable to proceed with this surgery, until I met you guys. All the apprehension disappeared and I was ready! I loved your website – both, the design and content were comprehensive!
I would like to express my gratitude to the entire staff. Dr. Osborne was very very warm and comforting at a time when I was extremely anxious!”
Dr. Osborne suggested getting a second opinion and going with whomever I felt more comfortable with, which I obviously picked Osborne. I googled head and neck along with “lump on neck” and Dr. Osborne was the first to pop up, I looked at several testimonials and made my appointment.
Dr. Osborne and Hamilton were both overall great people as they were doctors. They made me feel like more than just a patient, I felt like a friend. They are the most caring doctors I’ve met, not to mention both are very gifted/talented as well. Their hands truly are blessings from God!”
I started to do some research online and came across OHNI; I was very impressed with their knowledge and expertise about this surgery. The website was very informative; the patient testimonials were good and provided reference. I would absolutely without a doubt recommend OHNI to others. I am very pleased with the results and will be happy refer your services to any patients who would like to speak to me. Words can not explain how I feel, it is a miracle! Worth the entire wait!”
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