Become Our Patient

Your Parotid Surgery

Having parotid surgery and finding the right surgeon to perform your procedure can be stressful. From the worries of possible tumor recurrence, to the risk of permanent facial paralysis and deforming facial scars, it is always in your best interest to get a second opinion. Remember, most physicians only perform 1-4 of these procedures a year. At the Institute, we often perform as many procedures in one week. There is no substitute for focus and experience. Dr. Osborne and Dr. Hamilton work together to provide a sound tumor surgery combined with a cosmetically appealing outcome. We understand that it is often inconvenient, time-consuming and expensive for patients to fly to our Los Angeles office for a consultation, then fly back again a few weeks later for surgery. We have designed a program to facilitate your experience that will allow you to determine the best options available to you from the comfort of your home.

Contact Us Now For Your Consultation

The first step is to email our patient care consultant, and request a preliminary phone or in-office consultation with one of our specialist regarding your complaint.

Send Records / Photos / Exams

Please provide clear, recent close-up profile (on the side of lesion) and full face photos. Photos should clearly show your area of concern and can be sent by mail or e-mailed. All previous xray, CT. MRI scans and reports including doctors notes should be included with your information. Pathology results from previous biopsy if performed should also be included.

Obtain an Evaluation

Dr. Osborne will review your history, physical exam findings and all reports, review your films and photographs, and discuss reconstructive options with Dr. Hamilton. Dr. Osborne will then discuss all your options with you, and together you will come up with a customized treatment plan. You will then be contacted by our Patient Care Consultant who will discuss pre-operative care, costs, recovery, local accommodations and any questions related to your procedure(s).

Patient Forms

Our patient care coordinator will provide you with the specific forms you need to fill out before your visit. For more information, please contact our patient coordinator at 310-657-0123.

Schedule Your Procedure

Once you have decided to proceed, we will reserve your surgery date.

Read, Initial, SIgn

Shortly after your surgery is scheduled, you will receive a packet via email containing pre-operative instructions. These documents must be read carefully and all instructions followed closely. All contents must be signed and initialed. The entire pre-operative packet must be sent to our office by the deadline indicated prior to your pre-operative office visit. If you have any questions at this time, please do not hesitate to call or email the office for clarification.

Surgery Disclosure Policy

At the Osborne Head & Neck Institute, all of our board certified physicians perform all surgeries from start to finish. Although we conducted clinical research studies and contribute a significant amount to journals and publications we are not a surgical-training center. This simply means that a board certified surgeon, performs every aspect of your evaluation and treatment from beginning to end. We do not allow residents, fellows, or other trainees to perform any portion of your surgery.

Embassy / Visa Information

For travel outside the U.S. please contact your perspective Bureau of Consular Affairs for assistance on obtaining a travel visa. Please allow ample time approximately 2-4 weeks prior to your procedure for paperwork to be processed by the U.S. State Department and your government consulate. Please call if you need assistance with this process or click the link here:

Fly In For Surgery

Our local international airport is LAX. We are located approximately 1 mile (1.5 km) or 10 minutes walking distance from LAX. You MUST arrive one to two days prior to your surgery date. At a designated time during this period you will meet with the doctor(s) and have an in-depth consultation discussing all procedures. All consents should be signed and dated for the pre operative appointment. If you have any questions, please do not hesitate to call or e-mail our office. Nearby airports:

  LAX  |  Burbank  |  Ontario  |  Orange County


These hotels are located close to our office and are the most convenient for appointments, surgery, and follow-up. We have also had positive feedback about these locations from our patients.

Four Seasons | Hotel Sofitel | Beverly Terrace | Carlyle Inn | Residence Inn | Wilshire Crest Inn

Lodging Information

Travel Stipend Available* *A travel stipend is provided to assist patients from out of town. Travel stipends assist out of town patients with ancillary costs directly associated with their surgery. Stipends may cover part or all of the cost of airfare, ground transportation, and/or lodging, and are available only to surgical patients. Travel stipends are granted by a committee on a rolling basis. Resources are limited annually and provided through the foundation. Please ask Noelia Fedi (surgical coordinator) if you would like to be considered.*Stipends provided through a generous grant by the Division of Head and Neck Surgery (OHNI). Administered by the Osborne Head and Neck Cancer Foundation.


We advise all patients that fly-in for surgery to spend at least the first night after their procedure in a local hotel or after-care facility, thus ensuring convenience for any required medical attention. In the days that follow we will see you post-operatively and, depending upon the procedures that have been performed, you may return home within after 3-7 days after arrival in Los Angeles. In the event that you require any medical attention after returning home, we will refer you to a local physician for a check-up. Your health and safety remain our number one priority. We look forward to meeting you and assisting in your care.

Schedule your in-office appointment or virtual consultation today.

Call Now Button